Frequently Asked Questions

We do not offer exchanges. Every Huey fixture is handcrafted and may feature subtle variations in colour, shape, and finish. These natural differences are part of the character of each piece and make every fixture unique. Due to the delicate nature of our products, fixtures cannot be returned once they have been delivered.

Orders may be cancelled within 10 business days of purchase. After this period, your order will have entered production and can no longer be cancelled. As all fixtures are made to order, we are unable to accommodate cancellations once production has begun.

Due to the handmade, made-to-order nature of our products, potential manufacturing/supply procurement delays may occur. Furthermore, due to the live nature of our materials such as ceramic, there are multiple points of potential failure in the production of a piece, some of which may require a full restart in production as we strive to meet our standards of quality. Our listed lead times are the best approximation we can offer. However, these lead times may extend due to unforeseen circumstances. We will do our best to notify you if your order has been delayed past the listed lead time. If your order has not exceeded your listed lead time, please be patient as we handcraft your piece(s) for you. 

Upon receiving your order, please inspect it thoroughly and test your fixture to ensure proper functioning. If products are received and stored for future installation, the customer remains responsible for inspecting all items within 48 hours of delivery. Failure to inspect products within that period may limit our ability to evaluate or approve claims for damage discovered at a later date. If any damage or manufacturing defect is present, please ensure to contact us at studio@hueylightshop.com for further assistance within 48 hours of delivery. All packaging materials must be kept intact until you have inspected your order, as images may be required in the support process. Past the 48-hour window, you are no longer eligible for support in regards to your claim. If the solution involves an exchange, the packaging material will be required for the return. Replacement fixture(s), if needed, will be subject to a replacement lead time. Damaged orders are not eligible for return.

Our lead times are listed on the checkout page, when agreeing to our terms and conditions. They reflect our best estimate at the time of purchase. As every fixture is handcrafted and made-to-order, lead times may fluctuate due to production schedules, material availability, and other unforeseen circumstances. Should your order exceed the advertised lead time, we will do our best to keep you informed. Extended lead times do not qualify for compensation or order cancellation beyond our standard 10-business-day cancellation window. 

All of our fixtures are certified by UL of North America. We can also provide component-based certifications for international orders if required. 

Yes, all of our mounted fixtures are damp-rated. 

All of our hardwired fixtures are intended to fit and cover a standard circular 4” junction box. 

Unfortunately, once an order has entered transit, we are unable to modify the shipping address, reroute the package, or further expedite delivery. We kindly ask that all shipping information be reviewed carefully before placing your order.

Depending on your location, your order may be subject to duties, taxes, brokerage fees, or other charges imposed by local authorities or shipping providers. These fees are the responsibility of the customer and are not included in the purchase price unless otherwise stated. If a shipment is refused due to unpaid duties or fees and is returned to us, the customer will be responsible for the full cost of reshipping the order.

Customization requests may be accepted on case-by-case basis. Please reach out to us at studio@hueylightshop.com before placing your order to discuss. Custom orders are subject to a customization fee based on the scope of the customization. For a colour/finish customization, please ensure to choose a colour/finish that we already offer in our collections. For custom drop heights, please ensure you have measured your space accordingly before providing us with your requested drop height. Unfortunately, we cannot customize the size of our fixtures due to our production process. 

Yes. We offer a Trade Program for qualified interior designers, architects, builders, stylists, and other industry professionals. To apply, please visit our Trade Program page and complete the application form. Once approved, you will receive a personalized trade discount code that can be applied at checkout.

All of our fixtures include an initial light bulb(s) for North American orders. International orders do not include light bulbs. Product descriptions will indicate the bulb type required for each fixture. We recommend reviewing these details carefully before placing your order. 

We strongly recommend that all fixtures be installed by a licensed electrician. At this time, we do not provide installation instructions or installation support. Huey is not responsible for any damage, modifications, or costs incurred during the installation process and cannot provide compensation for adjustments required to accommodate a fixture.